Privacy
What we collect
If you create an account: your email address, plus what you make on the site: saved acts, favorite bands, and your latest recommendation results per festival. We also note how you arrived when you signed up (the page you landed on and the site that sent you, never the full link) and which days you use the site while signed in. Without an account, those live only in your browser. The band names you search are processed to generate picks and cached so repeat searches are instant; they aren't tied to your identity. If you ask us to add an artist page or a festival we don't have, we keep what you asked for and the contact details you leave, and use your email to tell you when it's up. We briefly store hashed forms of IP addresses for rate limiting (never raw addresses). The festivals-near-you page starts from the approximate state or country your connection comes from, which our host already knows from the request; we don't store it. We use analytics (Google Analytics, Microsoft Clarity, and Vercel) that set cookies and receive usage events tagged with a random account identifier, never your email. Clarity also records how pages are used (scrolling, tapping, where sessions stall) with the text you type masked before it leaves your browser. When we advertise on Reddit, its pixel sets a cookie and tells Reddit when a visit leads to a new account, so we can see which ads work. We don't give it your email or your account; Reddit may link the visit to your own Reddit account under its privacy policy.
How we use it
To run the service, personalize your recommendations and schedules, understand how people use LineupScout, and improve (and eventually sustain) the platform.
Your connections to artists and festivals
When you save an act or favorite a band, you're creating a connection to them on LineupScout. In the future, artists and festivals may be able to reach the fans connected to them (things like a new album announcement, a lineup drop, or a presale)through LineupScout. Two promises about how that will work: partners never receive your email address or identity from us (messages go through our platform), and every such update will be optional, with clear unsubscribe and opt-out controls when the feature exists.
Shared schedules
If you share a schedule, anyone who opens the link sees your first name and the acts you have saved for that festival, as they are when the page is opened rather than a copy. You can limit a link to people you approve, and you can stop sharing from the schedule page at any time, which turns the link off. If you ask to see someone else's schedule, they see your first name with the request, and we email each of you about the request and the answer.
Friends
Friends on LineupScout are mutual: one person asks, the other accepts. Once you are friends, each of you can see the other's favorite bands and the acts they have saved at a festival, shown as a small picture of them on the act and as their plan for that festival. Both are on by default when you accept, and each can be turned off on your friends page; turning one off hides it from every friend at once. People can find you by your first name, username or exact email address unless you turn that off too. Removing a friend or blocking someone hides everything from them without telling them. What friends see is your first name, last initial, username and picture, never your email address.
If you invite someone by email, we send them one email from us with your name on it, and we keep their address for 30 days so we can connect the two of you if they join; after that we keep only a scrambled form of it, used to make sure nobody invites them again if they asked us to stop. Your personal invite link makes anyone who joins through it your friend; it is yours to share and you can ask us to retire it.
Aggregate insights
We may share or sell aggregated, de-identified statistics (for example, how many users saved an act, or which regions show the most interest in a festival) with festivals, artists, and partners. Aggregate insights never identify you individually.
Advertising
We reserve the right to run advertising to support the platform. We do not sell your personal information.
Communications
We email you to reset your password, to tell you when someone asks to see a schedule you shared or lets you into theirs, when someone asks to be your friend or accepts your request, and to help you get more out of LineupScout: a welcome note when you join, and over time things like tips, lineup news, and updates about festivals you follow. Marketing-style messages will always be separately unsubscribable from the service emails your account needs.
Our emails tell us when they are opened and which links are clicked. Links pass through a LineupScout address (links.lineupscout.com) on the way to where they lead, and a tiny image in the email reports the open to our email provider. We use this to learn which emails are worth sending. Turning off images in your mail app stops the open report.
Services we rely on
Your data is processed by the infrastructure we run on: Supabase (accounts and database), Vercel (hosting and anonymous usage analytics), Resend (sign-in and account emails), Anthropic (generating recommendations from the band names in a search), Microsoft (Clarity usage analytics, with typed text masked), Google (Google sign-in, if you use it, and Google Analytics, with no ad personalization), and Reddit (measuring our Reddit ads). Listening previews are embedded from Spotify, which sets its own cookies under its own policies, and artist photos are loaded from Spotify's and Deezer's image servers.
Your choices
Edit or clear your favorites and saves anytime. To delete your account and everything attached to it, email help@lineupscout.com from the address on the account and we'll remove it promptly.
Changes
If we make material changes to this policy, we'll announce them on the site (and by email where it matters) before they take effect. No quiet rewrites.